Get Support

Where to look first and how to reach us, in 34 seconds:

#Try these first

The pages below answer most questions faster than waiting for a reply.

#Contact us

Use crawlbrain.com/contact or the Help item at the bottom of the dashboard sidebar.

Priority support is included with Pro.

#What to send

A report with the details below is answered in one reply, and a vague one takes four.

Always include:

• The website, by domain.
• What you expected, and what happened instead.
• When it started.

For a widget problem:

• The URL of a page where it should appear.
• A browser console screenshot.
• Which placement you chose.

For a crawl problem:

• The relevant row from Knowledge → Sync History, including the status and the message. That row usually contains the whole answer.
• A URL that should have been indexed and was not.

For an answer-quality problem:

• The exact question asked.
• The answer you got.
• The page you expected it to come from.

For an API problem:

• The endpoint and method.
• The full response body, including the error field.
• Never the key itself. The name and the last four characters are enough.

Never send an API key, a password, or a recovery code to support. We do not need them and we will not ask for them.

#Enterprise

Enterprise is for accounts spending well beyond the usual monthly credit. It comes with custom volume and pricing, priority incident response and direct access to the founding team.

Talk to us and we respond within 24 hours.

#Who you are talking to

CrawlBrain is built by AISQ, the team behind Squirrly SEO and WP Ghost. We have spent sixteen years shipping SaaS to real businesses, and our plugins have over a million installs in the WordPress ecosystem.

Not a startup that disappears in eighteen months.

#Something wrong in these docs

If a page here is wrong or unclear, tell us. It is the fastest possible fix, and it saves the next person the same twenty minutes.

Contact us with the page title and what tripped you up.